/* Formulario de reclamo — wizard styling (3 steps + success) */

body {
  background: var(--color-bg);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* ─── Minimal nav ─── */
.form-nav {
  position: sticky;
  top: 0;
  z-index: 50;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 32px;
  background: rgba(251, 249, 244, 0.92);
  backdrop-filter: blur(16px) saturate(160%);
  border-bottom: 1px solid rgba(125, 120, 95, 0.06);
}
.form-nav-meta { display: flex; align-items: center; gap: 16px; }
.form-nav-step {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--color-text-label);
}
.form-nav-exit {
  width: 36px; height: 36px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: var(--color-surface-1);
  color: var(--color-text-body);
  border-radius: 50%;
  font-size: 14px;
  font-weight: 500;
  transition: background 0.18s ease, color 0.18s ease;
}
.form-nav-exit:hover { background: var(--color-surface-2); color: var(--color-text-title); }

/* ─── Progress bar ─── */
.form-progress {
  height: 3px;
  background: var(--color-surface-2);
  position: sticky;
  top: 73px;
  z-index: 49;
}
.form-progress-fill {
  height: 100%;
  background: var(--accent);
  transition: width 0.4s cubic-bezier(.2,.7,.2,1);
}

/* ─── Wizard wrap ─── */
.form-wrap {
  flex: 1;
  display: flex;
  justify-content: center;
  padding: 56px 24px 80px;
}
.form-inner {
  width: 100%;
  max-width: 880px;
  position: relative;
}
/* Wider on step 3 (side-by-side preview) */
.form-inner:has([data-step="3"].is-active) {
  max-width: 1080px;
}

/* Steps — stacked, only active visible */
.step {
  display: none;
  animation: stepIn 0.32s cubic-bezier(.2,.7,.2,1);
}
.step.is-active { display: block; }

@keyframes stepIn {
  from { opacity: 0; transform: translateY(12px); }
  to   { opacity: 1; transform: none; }
}

.step-title {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(28px, 4vw, 44px);
  letter-spacing: -1px;
  line-height: 1.1;
  color: var(--color-text-title);
  margin: 14px 0 12px;
  text-wrap: balance;
}
.step-sub {
  font-size: 16px;
  line-height: 1.55;
  color: var(--color-text-body);
  max-width: 56ch;
  margin: 0 0 36px;
}

.field-label-block {
  display: block;
  margin-bottom: 12px;
  margin-top: 8px;
}
.form-section-label {
  display: block;
  font-family: var(--font-body);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--color-text-label);
  margin: 28px 0 14px;
}
.form-section-label:first-child { margin-top: 4px; }
.form-section-label-mute {
  color: var(--color-text-ghost);
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: none;
  margin-left: 4px;
}

/* ─── Upsells (extras) ─── */
.upsells {
  list-style: none;
  padding: 0;
  margin: 0 0 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.upsell {
  background: #fff;
  border: 1.5px solid color-mix(in oklab, var(--color-text-label) 14%, transparent);
  border-radius: 14px;
  padding: 16px 18px;
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 16px;
  align-items: flex-start;
  transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
  cursor: pointer;
}
.upsell:hover {
  border-color: color-mix(in oklab, var(--accent) 40%, transparent);
}
.upsell.is-selected {
  border-color: var(--accent);
  background: color-mix(in oklab, var(--accent-soft) 35%, #fff);
  box-shadow: 0 6px 16px -10px color-mix(in oklab, var(--accent) 50%, transparent);
}

.upsell-toggle {
  appearance: none;
  border: 1.5px solid color-mix(in oklab, var(--color-text-label) 30%, transparent);
  background: #fff;
  width: 22px; height: 22px;
  border-radius: 50%;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: transparent;
  flex-shrink: 0;
  margin-top: 2px;
  transition: background 0.18s ease, border-color 0.18s ease, color 0.18s ease, transform 0.18s ease;
  padding: 0;
}
.upsell:hover .upsell-toggle {
  border-color: var(--accent);
}
.upsell.is-selected .upsell-toggle {
  background: var(--accent);
  border-color: var(--accent);
  color: var(--accent-light);
  transform: scale(1.04);
}

.upsell-body {
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 0;
}
.upsell-head {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.upsell-head strong {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 16px;
  letter-spacing: -0.3px;
  color: var(--color-text-title);
}
.upsell-tag {
  padding: 3px 8px;
  border-radius: 999px;
  background: var(--accent-soft);
  color: var(--accent-deep);
  font-family: var(--font-body);
  font-size: 9.5px;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
}
.upsell-body p {
  margin: 0;
  font-size: 13px;
  line-height: 1.5;
  color: var(--color-text-body);
}
.upsell-benefit {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  font-weight: 600;
  color: var(--accent-deep);
  margin-top: 2px;
}
.upsell-benefit svg { color: var(--accent); flex-shrink: 0; }

.upsell-price {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 15px;
  letter-spacing: -0.2px;
  color: var(--accent);
  white-space: nowrap;
  align-self: center;
}

/* ─── Step 1 — Organism picker ─── */
.org-picker {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-bottom: 28px;
}
.org-pick {
  appearance: none;
  border: 0;
  background: #fff;
  border-radius: 18px;
  padding: 20px 22px;
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 18px;
  align-items: center;
  text-align: left;
  cursor: pointer;
  transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
  box-shadow: var(--shadow-subtle);
  outline: 2px solid transparent;
  outline-offset: -2px;
}
.org-pick:hover {
  transform: translateY(-2px) scale(1.005);
  box-shadow: 0 14px 30px -12px rgba(60,55,40,0.16);
}
.org-pick.is-selected {
  outline-color: var(--accent);
  background: color-mix(in oklab, var(--accent-soft) 60%, #fff);
}
.org-pick-body {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 0;
}
.org-pick-body strong {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 19px;
  letter-spacing: -0.4px;
  color: var(--color-text-title);
}
.org-pick-body span {
  font-size: 13.5px;
  color: var(--color-text-body);
}
.org-pick-price {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 15px;
  color: var(--accent);
}
.org-pick .org-monogram { width: 44px; height: 44px; border-radius: 12px; font-size: 18px; }
.org-pick[data-org="sernac"]  .org-monogram { background: var(--plant-bambu-glow);   color: var(--plant-bambu-accent); }
.org-pick[data-org="subtel"]  .org-monogram { background: var(--plant-lavanda-glow); color: var(--plant-lavanda-accent); }
.org-pick[data-org="fonasa"]  .org-monogram { background: var(--plant-cactus-glow);  color: var(--plant-cactus-accent); }
.org-pick[data-org="isapres"] .org-monogram { background: var(--plant-girasol-glow); color: var(--plant-girasol-accent); }

/* ─── Chip grids ─── */
.chip-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 10px;
  margin-bottom: 16px;
}
.chip-grid-compact {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 4px;
}
.chip {
  appearance: none;
  border: 0;
  background: var(--color-surface-1);
  color: var(--color-text-body);
  padding: 14px 18px;
  border-radius: 14px;
  font-family: var(--font-body);
  font-size: 14.5px;
  font-weight: 500;
  text-align: left;
  cursor: pointer;
  transition: background 0.18s ease, transform 0.18s ease, color 0.18s ease;
  outline: 2px solid transparent;
  outline-offset: -2px;
}
.chip:hover { background: var(--color-surface-2); transform: translateY(-1px); }
.chip.is-selected {
  background: var(--accent-soft);
  color: var(--accent-deep);
  outline-color: var(--accent);
}
.chip-grid-compact .chip {
  padding: 10px 14px;
  border-radius: 999px;
  font-size: 13.5px;
}

/* ─── Form fields ─── */
.field {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 18px;
}
.field-label {
  font-family: var(--font-body);
  font-size: 13px;
  font-weight: 600;
  color: var(--color-text-title);
  letter-spacing: -0.1px;
}
.field input,
.field textarea {
  appearance: none;
  font-family: var(--font-body);
  font-size: 15px;
  color: var(--color-text-title);
  background: #fff;
  border: 1px solid rgba(125, 120, 95, 0.16);
  border-radius: 12px;
  padding: 14px 16px;
  transition: border-color 0.18s ease, box-shadow 0.18s ease;
  width: 100%;
}
.field input:focus,
.field textarea:focus {
  outline: 0;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in oklab, var(--accent) 18%, transparent);
}
.field textarea {
  resize: vertical;
  min-height: 140px;
  line-height: 1.55;
}
.field-hint {
  font-size: 12px;
  color: var(--color-text-label);
  margin-top: 2px;
}
.field-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

/* ─── Step footer ─── */
.step-foot {
  margin-top: 40px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
}
.step-helper {
  font-size: 13px;
  color: var(--color-text-label);
}
.step-foot .step-back { color: var(--color-text-body); }
.step-foot .step-back:hover { color: var(--color-text-title); }

/* ─── Step 3 — Side-by-side ─── */
.final-grid {
  display: grid;
  grid-template-columns: 1.05fr 1fr;
  gap: 40px;
}
.final-form { min-width: 0; }

/* Payment method tabs */
.pay-methods {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 10px;
  margin-bottom: 18px;
}
.pay-method {
  appearance: none;
  border: 0;
  background: var(--color-surface-1);
  border-radius: 14px;
  padding: 14px 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  font-family: var(--font-body);
  font-size: 13px;
  font-weight: 600;
  color: var(--color-text-body);
  transition: background 0.18s ease, transform 0.18s ease, color 0.18s ease;
  outline: 2px solid transparent;
  outline-offset: -2px;
}
.pay-method:hover { background: var(--color-surface-2); transform: translateY(-1px); }
.pay-method.is-selected {
  outline-color: var(--accent);
  background: color-mix(in oklab, var(--accent-soft) 60%, #fff);
  color: var(--accent-deep);
}
.pay-method-ico {
  width: 32px; height: 32px;
  border-radius: 50%;
  background: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--color-text-title);
}
.pay-method.is-selected .pay-method-ico { color: var(--accent); }
.pay-method-ico-text {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 12px;
  letter-spacing: -0.3px;
}

/* Card form */
.card-form { margin-bottom: 18px; }

.redirect-notice {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 16px;
  background: var(--color-surface-1);
  border-radius: 12px;
  font-size: 13.5px;
  color: var(--color-text-body);
  line-height: 1.45;
  margin-bottom: 18px;
}
.redirect-notice svg { color: var(--accent); flex-shrink: 0; }

/* Payment summary */
.payment-summary {
  margin-top: 8px;
  padding: 20px 22px;
  background: var(--color-surface-1);
  border-radius: 16px;
}
.payment-line {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 14px;
  color: var(--color-text-body);
  padding: 6px 0;
}
.payment-line-extra {
  font-size: 13px;
  color: var(--accent-deep);
  padding: 4px 0;
}
.payment-line strong {
  font-weight: 600;
  color: var(--color-text-title);
  margin-left: 4px;
}
.payment-total {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 17px;
  color: var(--color-text-title);
  border-top: 1px solid color-mix(in oklab, var(--color-text-label) 20%, transparent);
  margin-top: 8px;
  padding-top: 14px;
}

/* Nota de privacidad debajo del resumen */
.privacy-note {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  margin: 16px 4px 0;
  font-size: 12.5px;
  color: var(--color-text-label);
  line-height: 1.5;
}
.privacy-note svg {
  color: var(--accent);
  flex-shrink: 0;
  margin-top: 1px;
}
.privacy-note a {
  color: var(--accent);
  text-decoration: underline;
  text-decoration-color: color-mix(in oklab, var(--accent) 40%, transparent);
}
.privacy-note a:hover { text-decoration-color: var(--accent); }

/* ─── Preview panel (right of step 3) ─── */
.preview-panel {
  display: flex;
  flex-direction: column;
  gap: 12px;
  position: sticky;
  top: 100px;
  align-self: start;
}
.preview-eyebrow {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--color-text-label);
}
.preview-wrap {
  position: relative;
  border-radius: 18px;
  overflow: hidden;
}
.preview-doc {
  background: #fff;
  border-radius: 18px;
  padding: 28px 30px 22px;
  box-shadow: var(--shadow-float), 0 20px 50px -28px rgba(60,55,40,0.18);
  font-size: 13px;
  color: var(--color-text-body);
  line-height: 1.55;
  transition: filter 0.4s ease;
}

/* BLUR / LOCK */
.preview-wrap.is-locked .preview-doc {
  filter: blur(6px);
  pointer-events: none;
  user-select: none;
}
.preview-lock {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 24px;
  text-align: center;
  background: linear-gradient(180deg, rgba(255,255,255,0.5) 0%, rgba(255,255,255,0.78) 50%, rgba(255,255,255,0.92) 100%);
  backdrop-filter: blur(2px);
  color: var(--color-text-title);
  border-radius: 18px;
}
.preview-wrap:not(.is-locked) .preview-lock { display: none; }
.preview-lock-ico {
  width: 48px; height: 48px;
  border-radius: 50%;
  background: var(--accent);
  color: var(--accent-light);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 8px 22px -8px color-mix(in oklab, var(--accent) 70%, transparent);
  margin-bottom: 4px;
}
.preview-lock strong {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 17px;
  letter-spacing: -0.3px;
}
.preview-lock span {
  font-size: 13px;
  color: var(--color-text-body);
  max-width: 28ch;
  line-height: 1.5;
}

/* Preview doc contents */
.preview-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
}
.preview-tag {
  padding: 5px 10px;
  border-radius: 999px;
  background: var(--accent-soft);
  color: var(--accent-deep);
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.12em;
}
.preview-date {
  font-size: 10px;
  color: var(--color-text-label);
  letter-spacing: 0.05em;
  text-transform: uppercase;
}
.preview-title {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 16px;
  letter-spacing: -0.3px;
  line-height: 1.25;
  color: var(--color-text-title);
  margin-bottom: 4px;
}
.preview-sub {
  font-size: 11.5px;
  color: var(--color-text-body);
  margin-bottom: 14px;
}
.preview-body {
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.preview-body p {
  margin: 0;
  font-size: 12.5px;
  line-height: 1.55;
}
.preview-mark {
  background: var(--accent-soft);
  color: var(--accent-deep);
  padding: 1px 6px;
  border-radius: 4px;
  font-weight: 600;
}
.preview-foot {
  margin-top: 18px;
  padding-top: 12px;
  border-top: 1px dashed color-mix(in oklab, var(--color-text-label) 25%, transparent);
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 10.5px;
  color: var(--color-text-label);
}
.preview-sign {
  font-family: var(--font-display);
  font-style: italic;
  font-weight: 700;
  font-size: 14px;
  color: var(--color-text-title);
}

/* Pay button — loading state */
#pay-btn {
  min-width: 280px;
  position: relative;
}
#pay-btn[disabled] { opacity: 0.85; cursor: progress; }
.pay-btn-spinner {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.pay-btn-spinner svg {
  animation: payspin 0.9s linear infinite;
}
@keyframes payspin { to { transform: rotate(360deg); } }

/* Trust row under pay btn */
.trust-row {
  margin-top: 22px;
  display: flex;
  flex-wrap: wrap;
  gap: 22px;
  justify-content: center;
  font-size: 12.5px;
  color: var(--color-text-label);
}
.trust-row-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
.trust-row-item svg { color: var(--accent); }

/* ─── Success ─── */
.success-art {
  width: 80px; height: 80px;
  border-radius: 50%;
  background: var(--accent-soft);
  color: var(--accent-deep);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 16px;
}
.step[data-step="4"] {
  text-align: center;
  max-width: 600px;
  margin: 0 auto;
}
.success-order {
  display: inline-block;
  padding: 4px 10px;
  border-radius: 999px;
  background: var(--color-surface-1);
  color: var(--color-text-label);
  font-family: var(--font-body);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.1em;
  margin-bottom: 8px;
}
.step[data-step="4"] .step-title { margin: 8px auto 12px; }
.step[data-step="4"] .step-sub { margin-left: auto; margin-right: auto; }
.step[data-step="4"] .step-sub strong { color: var(--color-text-title); }

.success-card {
  margin: 32px auto 16px;
  padding: 24px 28px;
  background: #fff;
  border-radius: 18px;
  box-shadow: var(--shadow-subtle);
  text-align: left;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.success-line {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  font-size: 14px;
  gap: 16px;
}
.success-line-label {
  color: var(--color-text-label);
  font-weight: 500;
  letter-spacing: 0.02em;
}
.success-line-val {
  color: var(--color-text-title);
  font-weight: 600;
  text-align: right;
}
.success-line-val strong { font-weight: 800; }

.success-note {
  font-size: 12.5px;
  color: var(--color-text-label);
  line-height: 1.55;
  max-width: 50ch;
  margin: 8px auto 0;
}
.success-note a { color: var(--accent); font-weight: 600; }
.success-foot { justify-content: center; margin-top: 28px; }

/* ─── Responsive ─── */
@media (max-width: 880px) {
  .final-grid { grid-template-columns: 1fr; }
  .preview-panel { position: static; }
  .form-inner:has([data-step="3"].is-active) { max-width: 720px; }
}
@media (max-width: 560px) {
  .form-nav { padding: 14px 18px; }
  .form-wrap { padding: 32px 18px 56px; }
  .form-progress { top: 65px; }
  .chip-grid { grid-template-columns: 1fr; }
  .field-row { grid-template-columns: 1fr; }
  .step-foot { flex-direction: column-reverse; align-items: stretch; }
  .step-foot .btn-primary { width: 100%; }
  .pay-methods { grid-template-columns: 1fr; }
  .pay-method { flex-direction: row; justify-content: flex-start; padding: 14px 16px; }
  .trust-row { gap: 14px; }
  #pay-btn { min-width: 0; }
}